1. How do I shop on-line?

You can navigate through our products with the links on the left hand side of the page. Each link will display the products with in that category or sub-category. To view the product details, click in the product image. If you wish to purchase the item, enter the number of products in the "Qty" field (select any options if available), and click the "Add to Cart" button.  To view only new or discounted items in any category, simply change the left grey bar above the products to the display selection of your choosing.

A running total of your products is is visible at the top of the page.  Just click on View Cart to change the quantity, remove items, or check on your running total.  Once you have completed shopping, our checkout screen will help you convert your total into your local currency.

 

When placing your order, please ensure that all the information for your account is current, including contact information. If you have any special instructions or comments please enter them into the bottom field. Please do not enter your credit card information into the comments field. We will contact you by email within one business day to confirm shipment of order or clarify any special instructions. If you are not available by email, please call us at 1-204-453-7473 Ext. 107.

2. Are all the items on the site in stock?

While we try our hardest to keep all items in stock, this is not always possible. However, we often have similar products in stock, and/or a timeline for re-stock. If you would like to be contacted with your back-ordered items, please let us know in the Comments field. Otherwise, your items will not be shipped until all items are available, or the wait time exceeds 1 week.

3. What if I don't see the item I'm looking for?

We often have new items coming in and older items coming back. If you are looking for an item that you don't see on the website, let us know and we will try to fill your order.

4. Is Canada Post the only shipping method, what about outside Canada?

While we can offer the best discount on shipping cost to our customers through Canada Post ground service, we are set up to ship via Greyhound for smaller shipments, and Canpar as well. If Canada Post shipping is problematic for you, let us know and we will do our best to accomodate.

 

ORDERS INSIDE CANADA

 

Should arrive in approximately 1 week time, or faster by Xpresspost. (1-7 business days, depending on location).

 

ORDERS TO THE USA

 

Regular shipping to the USA is usually 10-14 business days, however it may have further delay going through customs. Xpresspost cuts down the wait time to approximately 6 business days for most centres. However due to tough import checking through U.S. Customs, we cannot guarantee a specific time, or determine customs import delays with either service, although Xpresspost does have priority. Currently there is little to no restrictions on our products shipped to the U.S.A., however tobacco and other products may be taxed at import by customs.

 

ORDERS INTERNATIONALLY

 

Please include your payment method bank's issuing phone number or we will not be able to ship without a address verification.

 

May take upto 3 months by surface (average time 1.25 months including weekends), or 1 month by air (average time 2.5 weeks). Again we cannot control countries import restrictions, or customs processing, which may cause further delays. Please check your country listings for import restrictions. (tobacco and other products may also be taxed during import through customs)

5. Are there discounts for quantity?

The discounts on the site are for single items. If you are interested in buying large quantities of the same item, to receive and a better discount, please contact us and we will give you the best price we can.

6. Do you match prices?

We will match any listed price (on identical items) that we can. Please contact us with a link to work out new prices, or enter the info in the Comment field.

7. How do I know my order went through okay?

You will receive a confirmation e-mail letting you know that your order was received. If you will not have access to e-mail for a while, let us know on your order and we will call you to confirm.

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